Refund policy

Forest Coffee – Refund & Return Policy
At Forest Coffee, we’re committed to delivering the highest quality green coffee and the best buying experience. Due to international coffee trade regulations, once green coffee has been exported from Colombia, it cannot be returned to the country under any circumstances. For this reason, our refund policy has specific conditions.We Will Issue a Refund If:
  1. The product arrives damaged or not in ideal condition.
  2. You receive the wrong product (different from what was ordered).
  3. The order is lost and never arrives at your address.
  4. You retract your order within 4 calendar days of receiving it, for any valid reason (see below).
    • If the retraction is within this timeframe, we can reallocate the coffee to another warehouse or client and process a refund.
  5. The quality of the product does not match the flavor profile description, reported within 30 calendar days of delivery.
    • For this, we require cupping notes, batch identification, and supporting evidence so our quality control team can verify the claim.
We Cannot Issue a Refund If:
  • You retract your order after 4 calendar days of receiving it.
  • You state that you did not know what you were ordering — we must cover the exporting, importing, and customs expenses involved in your purchase.
  • The product has been opened, used, or is not in its original condition and packaging (except in the case of a verified quality issue).
Refund Process
To request a refund:
  1. Email us at marketing@forestcol.com within 4 calendar days of delivery for retraction requests, or within 30 days for verified quality issues.
  2. Provide your order number, reason for the request, and photos or cupping notes if applicable.
  3. Once approved, we will send you instructions for returning the coffee to the nearest authorized warehouse (when required).
  4. Refunds are processed within 20 business days after we receive and inspect the returned product or verify the quality issue.
  5. Refunds are issued via the same payment method used for the original purchase.
Important Notes
  • Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund total (unless the product was damaged, wrong, lost, or had a verified quality issue).
  • Only full-price items are eligible for refunds. Sale or clearance items are non-refundable.
  • Exchanges are processed as new orders once a refund is issued.
Effective Date: 01/07/2026
 We reserve the right to update or modify this policy at any time without prior notice.